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Customer Feedback & Complaints

About Your Experience

We are committed to ensuring that each of our products and services delivers as promised and that you are served in a fair and transparent manner. However, we also realise that there might be instances where our services are falling short of your expectations. In order to correct such situations and to continuously improve our way of doing business, we look forward to your views, comments and feedback. Good or bad, we would like to know about your experience with us.

Procedure to Lodge a Complaint

If you have a complaint, please leave it with any branch staff at any United Finance branch in Bangladesh who will officially acknowledge receipt and will try to provide you a resolution at the earliest possible time. If you need to escalate your concerns, feel free to use any of the channels mentioned above.

Complaint Box at Our Branches

If you are at one of our branches and do not wish to leave your complaint with our branch staff, you may drop your complaints in the Customer Feedback Box available at every branch. You can also lodge your complaint through the channels mentioned above.

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DHAKA DIVISION

HEAD OFFICE Camellia House, 22 Kazi Nazrul Islam Avenue, Dhaka-1000. BONGSHAL BRANCH Mahmud Tower (Level-9, Front Side), Bongshal, Dhaka-1000. TEJGAON BRANCH Rahman’s Regnum Centre (5th Floor) 191/1, Tejgaon-Gulshan Link Road, Tejgaon C/A, Dhaka-1208. JINJIRA BRANCH Amin Complex (2nd Floor), Jinjira Bus Stand, Keraniganj, Dhaka-1310. GAZIPUR BRANCH Rabindra Plaza (2nd Floor), College Gate, Tongi, Gazipur-1700. SHYAMOLI BRANCH Rupayan Shelford (Level-05, Flat-C5), 23/6, Mirpur Road (Khilji Road), Shyamoli, Dhaka-1207. NARSINGDI BRANCH Hazi Samsul Haque Plaza (2nd Floor), Pachdona, Narsingdi-1600.

HEAD OFFICE

Camellia House, 22 Kazi Nazrul Islam Avenue,
Dhaka-1000.

GAZIPUR BRANCH

Rabindra Plaza (2nd Floor),
College Gate, Tongi,
Gazipur-1700.

BONGSHAL BRANCH

Mahmud Tower (Level-9, Front Side),
Bongshal, Dhaka-1000.

TEJGAON BRANCH

Rahman’s Regnum Centre (5th Floor),
191/1, Tejgaon-Gulshan Link Road,
Tejgaon C/A, Dhaka-1208.

SHYAMOLI BRANCH

Rupayan Shelford (Level-05, Flat-C5),
23/6, Mirpur Road (Khilji Road),
Shyamoli, Dhaka-1207.

JINJIRA BRANCH

Amin Complex (2nd Floor),
Jinjira Bus Stand,
Keraniganj, Dhaka-1310.

NARSINGDI BRANCH

Hazi Samsul Haque Plaza (2nd Floor),
Pachdona, Narsingdi-1600.

MYMENSINGH DIVISION

MYMENSINGH BRANCH Holding No. 17 (2nd Floor), Road No. 16/A, Muktijoddha Swarani Sarak, Mymensingh-2200.

MYMENSINGH BRANCH

Holding No. 17 (2nd Floor), Road No. 16/A,
Muktijoddha Swarani Sarak, Mymensingh-2200.

CHATTOGRAM DIVISION

BEGUMGANJ BRANCH G. S. D. Bhaban (3rd Floor), Feni Road, Chowmuhani, Noakhali-3821. CHATTOGRAM BRANCH C & F Tower (5th Floor), 1712, Sheikh Mujib Road, Agrabad C/A, Chattogram-4100. COX'S BAZAR BRANCH Ashrafia Complex (2nd Floor), Burmese Market, Main Road, Cox’s Bazar-4700. Siddique Plaza (1st Floor), Rajgonj, Satipatti, Cumilla-3500. RANGAMATI BOOTH OFFICE H. B. Plaza (2nd Floor), 72/MA Banarupa, Rangamati-4500.

CHATTOGRAM BRANCH

C & F Tower (5th Floor),
1712, Sheikh Mujib Road,
Agrabad C/A, Chattogram-4100.

BEGUMGANJ BRANCH

G. S. D. Bhaban (3rd Floor),
Feni Road, Chowmuhani,
Noakhali-3821.

RANGAMATI BOOTH OFFICE

H. B. Plaza (2nd Floor),
72/MA Banarupa,
Rangamati-4500.

COX'S BAZAR BRANCH

Ashrafia Complex (2nd Floor),
Burmese Market, Main Road,
Cox’s Bazar-4700.

CUMILLA BRANCH

Siddique Plaza (1st Floor),
Rajgonj, Satipatti,
Cumilla-3500.

BARISHAL DIVISION

L. L. Tower (3rd Floor), 119, Sadar Road, Barishal-8200.

BARISHAL BRANCH

L. L. Tower (3rd Floor),
119, Sadar Road,
Barishal-8200.

SYLHET DIVISION

Daulatpur Square, Niloy 16 (2nd Floor), Dorgah Gate (Amborkhana) Road, Chowhatta, Sylhet-3100.

SYLHET BRANCH

Daulatpur Square, Niloy 16 (2nd Floor),
Dorgah Gate (Amborkhana) Road,
Chowhatta, Sylhet-3100.

KHULNA DIVISION

KHULNA BRANCH Hui House (1st Floor) 77 Gagan Babu Road Khulna-9100 JASHORE BRANCH Rashid Center (2nd Floor) 7/A R.N. Road,Mouza Barandi Kotwali, Jashore-7400 CHUADANGA BRANCH Holding No. 0941-03 (1st Floor) Shahid Abul Kashem Sarak, Post Office Para Bara Bazar, Chuadanga-7200

JASHORE BRANCH

Rashid Center (2nd Floor),
7/A R.N. Road,Mouza Barandi,
Kotwali, Jashore-7400.

CHUADANGA BRANCH

Holding No. 0941-03 (1st Floor),
Shahid Abul Kashem Sarak, Post Office Para,
Bara Bazar, Chuadanga-7200.

KHULNA BRANCH

Hui House (1st Floor),
77, Gagan Babu Road,
Khulna-9100.

RAJSHAHI DIVISION

BOGURA BRANCH Afsar Ali Complex (2nd Floor) Raja Bazar Islam Road Borogola, Bogura-5800 BELKUCHI BOOTH OFFICE Amin Razzak Plaza (2nd Floor), 130, Mukundagati Bazar, Shernagar, Belkuchi, Sirajganj-6740. RAJSHAHI BRANCH Habib Plaza (2nd Floor), 111, Saheb Bazar (Zero Point), Ghoramara Boalia, Rajshahi-6100.

BOGURA BRANCH

Afsar Ali Complex (2nd Floor),
Raja Bazar Islam Road,
Borogola, Bogura-5800.

BELKUCHI BOOTH OFFICE

Amin Razzak Plaza (2nd Floor),
130, Mukundagati Bazar, Shernagar,
Belkuchi, Sirajganj-6740.

RAJSHAHI BRANCH

Habib Plaza (2nd Floor),
111, Saheb Bazar (Zero Point),
Ghoramara Boalia, Rajshahi-6100.

PABNA BRANCH

JB Complex (2nd Floor), Thana Road,
Shalgaria, Pabna Sadar,
Pabna-6600.

RANGPUR DIVISION

RANGPUR BRANCH Holding No.75/76 Station Road (3rd Floor) Rangpur-5400. DINAJPUR BRANCH Torab Uddin Complex (2nd Floor) South Munshipara Sadar Area, Dinajpur-5200.

RANGPUR BRANCH

Holding No.75/76 (3rd Floor), Station Road,
Rangpur-5400.

DINAJPUR BRANCH

Torab Uddin Complex (2nd Floor),
South Munshipara,
Sadar Area, Dinajpur-5200.

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